PRE-ORDERS & RESERVATION

If the item you like is already out of stock, we are a happy to accept pre-orders without deposit and reserved it for you when the stocks arrived. Kindly send us an email of the item that you like at orders@nanaynbaby.com.au.

Some of our brands are shipped directly from the US, Canada and China and it may take time to reach approximately 2 to 3 weeks. Once the item arrived, we will notify you through email. If you are still interested on purchasing the item we will reserved it for you up to 5 days.

1. Can I pre-order an item that is on SALE?

Yes. Just send us a message at orders@nanaynbaby.com.au

2. Are there are any deposits required for pre-order and reservations?

There are no deposits required for pre-orders and reservations. 

3. I pre-order an item that is on sale but the item arrived after sales period. Do I have to pay it in a regular retail price? 

No, you will not pay on regular retail price. If you pre-order your item during sales period and it was a sales item but the shipment arrived after the promotion, Nanay 'n' Baby will provide a voucher that you can use to reduce the price. However, take note that it can only be reserved up to 5 days after confirmation that you still want the item. 

4. Can i extend my reservation?

Once your pre-order arrives and after confirmation from you that you still want to purchase the item, we will reserved it for your up to 5 days. Strictly reservation can only be extended up to 10 days only. 

 For further clarifications or other inquiries about Pre-orders and Reservations, please send us an email at orders@nanaynbaby.com.au

 

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