Warranties

All the brands that we are selling have different warranty period. They also manufacture their products to the highest standard and providing a strict quality control.  Therefore, the manufacturers always ensure that the products are in good condition. If in the unlikely event you have an issue with your nappies please contact us first and we will be happy to assist you.

For the benefit of our manufacturers, consumers and Nanay ‘n’ Baby, we always ensure that that the products we received from the manufacturers are: with tags and properly pack, safe, durable and free from defects and acceptable appearance before selling to the consumers. However, do take note as well that some of the products are manufactured without tags. Upon, ordering, Nanay 'n' Baby will let you know if the item you purchase does not include tags. 

BUBBLEBUBS

Bubblebubs standard warranty is within 6 months from the date of purchase or from the birth of child. Bubblebubs understand that sometimes you buy nappies well in advance.

Please note that goods must be returned in saleable condition that means unworn, unwashed and free from odour (ie cigarette smoke) and pet hair. Return shipping is your responsibility however if you paid with paypal they do offer a free returns. Please contact Paypal for further information.

CLOTH-EEZ

There is a 90 days warranty from the date of purchased, however the following will invalidate the warranty:

  • Use of bleach, dying, boiling, or other improper care of washing methods  
  • Leaking, odor issues, fit, fading, staining, normal wear and tear doesn’t cover the warranty.

CUSHIE TUSHIES

Cushie Tushies warrants their products against defects in materials and manufacturing faults for a period of 12 months* from date of purchase. For goods that are deemed to be faulty Cushie Tushies will either:

  1. Replace faulty used products as long as they were purchased new within the last 12 months, or
  2. Provide a refund or credit note for unwashed, unused items in original and re-saleable condition, returned within 14 days of purchase

Cushie Tushies require faulty goods to be returned along with a completed Returns Form and your proof of purchase, so please keep your receipt.

Please note that they can only repair or replace products under warranty if they were purchased new within Australia from an authorised stockist or consultant. If you have a problem with your product please contact us direct, or the consultant through whom you purchased the goods by.

The cost of returning an item to Cushie Tushies is the responsibility of the customer**. To ensure your return arrives in good order, you may wish to consider registering your post, as Cushie Tushies cannot be held responsible for any non-deliveries by Australia Post.

Following Cushie Tushies examination process, they will repair or replace the products at their own discretion. Faults that are deemed to have occurred as a result of misuse will be returned with suggestions for how to better care for your nappies.

*) Snaps should last the lifetime of the nappy, however Cushie Tushies are happy to repair any broken snaps after six months if returned (with or without original receipt) at cost of the sender.

**) Shipping costs will be refunded where manufacturing faults are found on new, unused and unwashed, products only.

Please note: The warranty provided by Cushie Tushies covers products that do not meet the above standard, however the warranty does not cover:


INCORRECT CARE - the warranty does not cover products that have not been cared for correctly. Products must have been cared for according to our Use and Care instructions, a copy of which is included with every purchase as well as on our website.

OVERUSE - Cushie Tushies' one-size-fits-most nappies are designed to be used full time in a minimum rotation of 20 nappies, spreading the wear and tear evenly. Each nappy is designed to withstand a maximum of 300 washes throughout a baby's nappy-wearing days. Using less nappies more frequently will result in a shorter product lifespan.

FIT - while Cushie Tushies nappies are a one-size-fits-most nappy design, it is not guaranteed to fit all babies at all stages. The majority of babies will fit the nappy from birth to toilet training or between 3 and 17 kilograms. Some babies will go through a stage (usually just before they begin walking) when the nappies may seem to be a tight fit. Babies change shape all the time and your baby will likely fit comfortably into the nappies in a few weeks time. The sizing suggestions are a guide only and are in no way a guarantee to fit.

LEAKING – some babies are heavier wetters than others. The absorbency of Cushie Tushies nappies can be adjusted to achieve 2-3 hours between nappy changes for most babies. If you happen to have a baby who is a heavy wetter, you can reduce the incidence of leaking and help protect your baby from nappy rash by changing his/her nappy every 2 hours during the day, or as soon as you know they have soiled the nappy. There are also several options for boosting the absorbency of your nappies.

SECOND HAND NAPPIES - the warranty does not cover used products that have been purchased second-hand from the original purchaser. 

MOTHER EASE

Mother ease is proud to offer the best warranty in the cloth diaper industry.

Lifetime Warranty on Cloth Diapers & Covers for the following components:

  • Snaps
  • Elastics
  • Poly Urethane Laminate – PUL

1 year warranty applies for diapers with defects in materials and workmanship from the date of purchase.

6 months warranty applies for covers with defects in materials and workmanship from the date of purchase.

The warranty does not cover the following:

  • Leaking
  • Diaper odor
  • Normal wear and tear

Warranty is void when detergents containing harsh solvents such as hydrogen peroxide or sodium per carbonate are used on diapers containing natural fibres (cotton, bamboo,)

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